Privacy Policy
Last Updated: December 2024
1. Introduction
Welcome to Signalyze ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered cryptocurrency trading signal service.
By accessing or using Signalyze, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please discontinue use of our services immediately.
2. Information We Collect
2.1 Personal Information
We collect the following personal information through your Telegram account:
- Telegram user ID (unique identifier)
- Telegram username
- First name and last name
- Phone number (only if voluntarily shared via Telegram)
- Language preference (auto-detected from Telegram settings)
- Account creation and interaction timestamps
2.2 Automatically Collected Information
When you use our service, we automatically collect:
- Subscription and payment transaction records
- Terms of Service acceptance timestamp
- Trading signal interaction data
- API usage statistics (if using our developer API)
2.3 Cookies and Tracking
Our website uses a single, essential cookie to remember your language preference. This cookie is optional and your language can also be detected from your browser settings. We do not use tracking cookies or third-party analytics.
3. How We Use Your Information
We use collected information for the following purposes:
- Providing and maintaining our trading signal service
- Processing cryptocurrency payments and managing subscriptions
- Sending trading signals and notifications via Telegram
- Personalizing your experience (language preferences)
- Maintaining audit logs for security purposes
- Improving our AI-powered signal extraction algorithms
- Communicating with you about updates and changes
- Complying with legal obligations
- Preventing fraud and ensuring platform security
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with the following third parties:
Telegram
For message delivery, bot functionality, and signal distribution
OpenAI
For AI-powered signal extraction. Only trading channel messages are processed - your personal data is never sent to OpenAI
CryptoCloud.plus
For cryptocurrency payment processing. We share only transaction amount, order ID, and optional email
Cryptocurrency Exchanges
We fetch public market data from Binance, Bybit, and MEXC. No user data is shared with exchanges
4.1 Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.
5. Data Security
We implement industry-standard security measures to protect your personal information:
- JWT signature verification for payment webhooks
- Secure database access with authentication
- API key authentication for developer access
- Telegram MTProto encryption for message delivery
- All external API calls use HTTPS encryption
- Audit logging of profile changes for security monitoring
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our services:
- User profile data: Retained while your account is active
- Trading signals and subscription data: Retained indefinitely for historical analysis
- Audit logs: Retained indefinitely for security purposes
- Application logs: Retained for 7 days
You may request deletion of your account and personal data at any time by contacting us.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal data
Portability: Request data export in a machine-readable format
Objection: Object to processing of your personal data
Restriction: Request restriction of data processing
To exercise these rights, please contact us via Telegram at @Webrekas.
8. Third-Party Services
Our service integrates with the following third-party services. Each has its own privacy policy:
- Telegram: telegram.org/privacy
- OpenAI: openai.com/privacy
- CryptoCloud: cryptocloud.plus/privacy
9. Children's Privacy
Signalyze is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes via Telegram or by posting a notice on our platform. Your continued use of the service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
13. GDPR Compliance (EU Users)
For users in the European Economic Area, we comply with GDPR requirements:
- Lawful basis for processing: Contract performance and legitimate interests
- Data controller: Signalyze
- Right to lodge a complaint with a supervisory authority
- No automated decision-making is used for service access
Important Notice
Signalyze provides trading signals and market analysis tools only. We do not have access to your exchange accounts or cryptocurrency wallets. All trading decisions and transactions are made by you independently on your chosen exchange platform.